- Choosing a selection results in a full page refresh.
At LUNA IN THE SKY, we want every part of your shopping experience to feel simple and reassuring. Whether you’re checking on an order, choosing between sizes, or curious about a dress, our team is here to make things easier.
Customer Support
love@lunaisnthesky.com
For questions about an existing order, please include your order number and the email address used at checkout so we can locate your order more quickly.
Response Time:
Monday–Friday · Within 24–48 business hours
Order Questions
Need an update or help understanding your order status? We’re happy to check.
Sizing & Dress Details
Not sure about the fit, measurements, fabric, or style? Let us know what you’re looking for.
Shipping
Questions about shipping options, tracking, or delivery? We can help point you in the right direction.
Returns & Refunds
If you need assistance with a return or refund, our team can walk you through the next steps.
Something Different?
No worries. If you’re not sure who to ask, simply send us a message and we’ll help from there.
LUNA IN THE SKY
2974 Jefferson St
Paducah, KY 42001
United States
Business Correspondence Only – Not a Return Address
Please contact Customer Support before sending any return. We will provide the appropriate return instructions and address when applicable.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Messages received outside business hours will be answered during the next available business day.
For a quicker response, please have the following information ready:
Some days call for a little guidance — finding the right fit, checking where an order is, or simply making sure everything is going as it should.
Whatever brings you our way, we’re glad you reached out. We’ll do our best to make the next step feel easy.
LUNA IN THE SKY — Find your style, follow your own way. ✨
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