Refund policy

At LUNA IN THE SKY, we want you to feel confident in every purchase. If something isn’t quite right with your order, we’re here to help. Please review the policy below before requesting a return.

Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify, items must:

  • Be unworn, unused, and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Include the original packaging whenever possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and product-specific reasons, the following items cannot be returned:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

How to Request a Return

Before sending anything back, please contact us at:

📧 love@lunasnthesky.com

Please include:

  • Order number
  • Full name
  • Email address used at checkout
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Please wait for our return instructions and approval before shipping your package.

Unauthorized returns may not be accepted or processed.

Return Shipping

Unless you received an incorrect, damaged, or defective item, return shipping costs are the customer's responsibility.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service and keeping your tracking information until your return has been fully processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Shipping label
  • A brief description of the issue

Our Customer Support Team will review the information and work with you on the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we’ll send you an email confirming the result.

For approved returns, refunds are generally issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests may be accepted within 12 hours of placing the order, provided the order has not already entered processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

Important Information

Please keep the following in mind:

  • Return approval must be obtained before sending your package.
  • Items showing signs of wear, washing, alteration, or damage may not qualify for a refund.
  • Please package returned items securely to help prevent damage during transit.
  • We reserve the right to decline returns that do not meet the requirements of this policy.

📍 Return Address

Our business address is for business correspondence only and is not a return warehouse.

LUNA IN THE SKY
2974 Jefferson St
Paducah, KY 42001
United States

Please do not send a return to this address unless our Customer Support Team specifically instructs you to do so.

💌 Contact Us

LUNA IN THE SKY
📧 love@lunaisnthesky.com

Customer Support is available Monday–Friday and typically responds within 24–48 business hours.

We’re here to make the return process as clear and straightforward as possible. ✨