Shipping policy

Welcome to LUNA IN THE SKY. ✨ We want every order to move smoothly from the moment you place it to the moment it arrives at your door. Please review the information below to understand how we process and ship your order.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

Orders are generally processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed outside regular business hours will be handled on the next business day.
• During holidays, promotional events, or periods of unusually high order volume, processing may take a little longer.
• Every order is carefully checked before shipment to help ensure product quality and order accuracy.

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🚚 Shipping Methods & Rates

Available shipping options and applicable fees will be automatically displayed during checkout based on your order.

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📦 Order Tracking

After your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details may take approximately 24–48 hours to become active after the carrier receives and scans your package.

You can check your shipment through:

17TRACK: https://www.17track.net

If your tracking information has not updated or you have questions about your shipment, please contact us at love@lunaisnthesky.com.

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📝 Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

• Once an order has entered processing, the shipping address may no longer be changed.
• Orders containing multiple items may occasionally be shipped in separate packages depending on inventory and fulfillment arrangements.
• The shipping carrier may vary depending on the destination and logistics requirements.
• LUNA IN THE SKY does not ship to APO, FPO, or DPO military addresses.

We recommend carefully reviewing your address before completing checkout.

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⏳ Shipping Delays

Although we work to keep orders moving smoothly, delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather
• Carrier or transportation disruptions
• Customs inspections
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

If your package is experiencing an unusual delay, please contact our Customer Support Team and we’ll be happy to assist.

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📦 Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

For damaged shipments, please provide:

• Order number
• Photos of the outer shipping package
• Shipping label
• Photos of the damaged item

Our team will review the information and work with the appropriate carrier when necessary to help resolve the issue.

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🌎 Customs & Import Charges

For international shipments, customs duties, VAT, taxes, or other import-related charges may apply depending on the destination country.

Any applicable customs fees or import charges are determined by the destination country's customs authorities and are the customer's responsibility.

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📍 Business Address

LUNA IN THE SKY
2974 Jefferson St
Paducah, KY 42001
United States

Business Correspondence Only – Not a Return Address

Please do not send returns to this address unless our Customer Support Team has specifically provided return instructions. Contact us first to receive the correct return information.

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💌 Contact Us

Have a question about your shipment or order?

LUNA IN THE SKY
📧 love@lunaisnthesky.com

Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.

Thank you for choosing LUNA IN THE SKY. We appreciate the opportunity to be part of your style journey. 🌙